Returns & Exchanges
At Awfully Chocolate, we strive for perfection in every bite; however, due to the perishable nature of our artisanal cakes and chocolates, returns are generally not accepted unless the product is damaged or incorrect. Please inspect your order upon delivery and contact us immediately if there are any issues with your purchase.
Report the Issue
Contact our customer service team within 24 hours of delivery by providing your order number and clear photographs of the product defect or damage.
Verification Process
Our quality assurance team will review your claim and the provided images to confirm the eligibility for a replacement or store credit.
Preserve the Product
Please keep the item in its original packaging and store it in the recommended temperature conditions until our team provides further instructions.
Resolution
Once approved, we will arrange for a fresh replacement to be delivered to your address or issue a digital voucher for your next indulgence.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing